Cancellation/Schedule Change Policy

For a full refund, cancellations or schedule changes must be made at least 8 days prior to the experience. Alternatively, if the reservation is made 5-7 days before the experience, cancellations or schedule changes must be made within 12 hours of booking completion. All times and dates are in Japan Standard Time. No refunds will be provided for no-shows.

For information regarding cancellations or schedule changes, please refer to the contact details below.

Unexpected Cancellation of Sumo Training at the Sumo Stable

Although rare, there may be instances where sumo training at the sumo stable is unexpectedly canceled due to the circumstances of the sumo wrestlers or the stable.

If sumo training is canceled, we will promptly notify customers who had reservations for that day.

In such cases, a full refund will be issued.

Unexpected Cancellation of Sumo Match Viewing

In the unlikely event that a sumo match is canceled, we will immediately notify customers who had reservations for that day.

In such cases, a full refund will be issued.

If you have any further inquiries, please contact our customer support.

Email: contact@smilevista.com
Phone: +81 (80) 7664 1580 (Weekdays, 9:00 AM to 6:00 PM)